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Terms of Service

TERMS OF SERVICE

WEBSITE TERMS AND CONDITIONS OF USE

  1. TERMS

By accessing this Website, accessible from www.catlma.com, you are agreeing to be bound by these Website Terms and Conditions of Use and agree that you are responsible for the agreement with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. The materials contained in this Website are protected by copyright and trade mark law.

  1. USE LICENSE

Permission is granted to temporarily download one copy of the materials on Catlma's Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose or for any public display;
  • attempt to reverse engineer any software contained on Catlma's Website;
  • remove any copyright or other proprietary notations from the materials; or
  • transferring the materials to another person or "mirror" the materials on any other server.

This will let Catlma to terminate upon violations of any of these restrictions. Upon termination, your viewing right will also be terminated and you should destroy any downloaded materials in your possession whether it is printed or electronic format.

  1. DISCLAIMER

All the materials on Catlma Website are provided "as is". Catlma makes no warranties, may it be expressed or implied, therefore negates all other warranties. Furthermore, Catlma does not make any representations concerning the accuracy or reliability of the use of the materials on its Website or otherwise relating to such materials or any sites linked to this Website.

  1. LIMITATIONS

Catlma or its suppliers will not be hold accountable for any damages that will arise with the use or inability to use the materials on Catlma Website, even if Catlma or an authorize representative of this Website has been notified, orally or written, of the possibility of such damage. Some jurisdiction does not allow limitations on implied warranties or limitations of liability for incidental damages, these limitations may not apply to you.

  1. REVISIONS AND ERRATA

The materials appearing on Catlma Website may include technical, typographical, or photographic errors. Catlma will not promise that any of the materials in this Website are accurate, complete, or current. Catlma may change the materials contained on its Website at any time without notice. Catlma does not make any commitment to update the materials.

  1. LINKS

Catlma has not reviewed all of the sites linked to its Website and is not responsible for the contents of any such linked site. The presence of any link does not imply endorsement by Catlma of the site. The use of any linked website is at the user’s own risk.

  1. SITE TERMS OF USE MODIFICATIONS

Catlma may revise these Terms of Use for its Website at any time without prior notice. By using this Website, you are agreeing to be bound by the current version of these Terms and Conditions of Use.

  1. YOUR PRIVACY

Please read our Privacy Policy.

  1. GOVERNING LAW

Any claim related to Catlma Website shall be governed by the laws of us without regards to its conflict of law provisions.

Shipping

When My order will be processed?

  • We will process the order within 1-3 business days after payment.

How long will it take to get my order?

  • The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Standard shipping: Within 7-20 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

How much is shipping?

  • Orders above $79 USD, get free shipping! For orders under $79 USD, our standard shipping is a flat $8.99 USD.

How can I cancel my order?

  • There is a very limited time in which you can modify/cancel the order after payment.If your order hasn't shipped yet,please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.

How can I track my Order

How do I track my order?

  • You can click <HERE> or "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.

RETURNs

How can I return my order?

  • We offer a 14-day money back guarantee from the date when the order is delivered. Please contact info@catlma.com if you want to return the order.
  • For more information, please check here. View More →

How can I ask for a replacement if my recieved order is damaged or incorrect?

  • Please contact our customer service team with the order number and prodcut picture. Our customer service team will solve it for you.

PAYMENTS

What form of payments do you accept?

  • We accept AMEX, Apple Pay, Shop Pay, Google Pay, Mastercard, Visa.

What information do I need to checkout?

  • Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

How to use the discout code?

  • Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.

Costumer Support

How can I contact customer service

  • You can email us at info@catlma.com and we will get back to you as soon as possible.

What are your customer service hours?

  • We're available from 08:00 am - 05:00 pm everyday.

What's your privacy policy?

Your privacy is very important to us. Read ourPrivacy Policy for more details.